Nakuru County Launches Business Process Outsourcing (BPO) Cohort for Youth Empowerment


Nakuru County Launches Business Process Outsourcing (BPO)

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Under the leadership of Governor Susan Kihika, Nakuru County is actively collaborating with partners to initiate youth empowerment programs aimed at creating job opportunities in the digital space. Chief Officer of Sports, Talent, Youth, and Resource Mobilization, Alex Maina, attended the launch of the Business Process Outsourcing (BPO) Cohort, signalling the county’s commitment to fostering digital employment opportunities.

The county has forged partnerships with Qhala Limited and Kingdom Innovation, a subsidiary of Kingdom Seekers Church, to kickstart the inaugural BPO project. The initiative aims to empower youth by providing them with the necessary skills for digital employment. The BPO pilot project is set to begin with 60 young individuals who have undergone training and are poised to start earning from the initiative starting January 2024.

Business Process Outsourcing (BPO) involves companies outsourcing core business support operations, such as IT services, tech support, and sales, to external professionals. By delegating these functions, businesses can streamline their operations and enhance efficiency.

During the launch event, Chief Officer Alex Maina underscored Governor Kihika’s commitment to positioning Nakuru County as a leader in digital skilling, digital employment, and digital entrepreneurship. The project reflects the county’s dedication to equipping its youth with the skills and opportunities needed to thrive in the digital economy.

Key attendees at the event included Dr Shiko Gitau, CEO of Qhala Limited, Sven De Cauter, Director of Mlajorel Kenya, and representatives from Kingdom Innovation. The collaboration between the county and its partners signifies a concerted effort to empower the youth and contribute to their economic well-being through innovative digital solutions.

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